Philips' Service tag stickers inside the door of a luminaire pole or on a building’s fuse box also help troubleshooting. Simply scanning the tag of a defective luminaire will provide a troubleshooting guide for that particular luminaire. The Service tag app will also show the available spare parts for that product, presented in the order of the most probable causes of the problem.
The time savings gained by this approach are considerable. Instead of trying to work out the problem and how to solve it, service and maintenance engineers can quickly see the troubleshooting tree and find the fault themselves. They also save time by solving the problem on the spot without having to return to the faulty luminaire later.
Importantly, digital spare parts such as LED drivers can be reprogrammed to their original factory settings on location. This overcomes the frustration of receiving a spare part in the field, only to discover that it needs to be reset. With the Philips Service tag it’s easy. NFC (Near Field Communication) technology enables immediate reprogramming – simply place the tablet directly on the driver and press ‘Program’.
Get ready for the digital era
Even if there is no remote lighting management system installed, this approach will already provide some basic information available on the luminaires as well as the an option to store product and location data thereby creating a digital overview of your lighting assets. This last feature also enables you to take the next steps towards digital maintenance. By starting to store your luminaire and spare part information digitally you don’t only get access to the digital asset overview, but can also easily transfer the data collected to another cloud based software application like Interact City whenever you're ready.
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