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Joining forces to redefine
in-store shopping 

Shell convenience store,
Rijswijk, the Netherlands 

 

Despite the growth of e-commerce, most retail sales still happen in stores. And in the petrol station branch, the store’s role is even more important: only four minutes to entertain, inspire, engage and inform.

Shell convenience store, Rijswijk, the Netherlands

I really like that
Philips

recognizes the business side of lighting. Because everything we do in the service of the shopper should lead to a sustainable and profitable outcome”.

 

- Ewout Rooda, Manager Convenience Retail Benelux & France, Shell

Customer challenge

 

Shopping behavior and final choices are triggered by a combination of perception and emotional response, so a store needs to create a multisensory store environment. This is where lighting comes into place. Shell wanted to explore the possibilities of light, how it affects shopper behavior and how it can be used to improve the in-store experience.

The right lighting

 

Thanks to its energy efficiency and longevity, LED was the obvious choice for the lighting. But it has much more to offer, Shell gained insight into buying preferences at specific times of the day, which enabled them to optimize the store layout and product presentation. The dynamic light settings throughout the day were shown to generate extra traffic to particular product categories. Secondly the presentation of products was enhanced. Customers responded positively on the attractiveness of the products and of the store atmosphere as a result of the flavors and recipes. Next to that customers commented on the enhanced feeling of safety, especially at night. And finally staff reported less eye strain and less tiredness.

The primary benefits of the installation

Insight into buying preferences at specific times of the day
Increased traffic to highlighted product categories during the day
Enhanced look and feel of products displayed

Customers feel safer

 

 

Excellent quality of light and optimized product presentation

The team

Customer

Shell 

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