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    Service tag
    Making LED maintenance
    easier and faster

    Service tag


    Since LED luminaires require different processes serviceability is always on our mind when designing new products. Service tag is a QR-based identification system that makes each luminaire uniquely identifiable and provides maintenance, installation and spare part information. By scanning the QR codes on all next generation luminaires, which can also be used in North America, poles and packaging, you have easy access to product configuration information, enabling you to save valuable time and prevent errors.
    service tag video

    How does it deliver value?

     

    The Philips Service tag application enables smoother maintenance and installation by:

     

    • Providing access to critical lighting component information where and when you need it. By simply scanning the QR code on a luminaire, you can view relevant troubleshooting information
    • Providing relevant luminaire configuration information and identifying spare parts needed
    • Allowing digital spare parts such as LED drivers to be programmed to factory settings using Near Field Communication (NFC) technology
    • Enabling you to create your own digital library of lighting assets installed
    service tag inforgraphic philips lighting

    Late Stage Configuration

     

    Late Stage Configuration delivers a flexible on-demand configuration and installation as feature to Philips professional outdoor luminaires in Europe. As the pre-defined factory settings are open for customization, it brings customer flexibility to configure the luminaire right at the venue to fit the best lighting requirements.

     

    Customer benefits:

    • No ordering complexity and logistic constraints coming with the diversity of led versions.
    • Flexibility to tune luminaires to get the best ratio between lighting requirements and energy savings.
    • Maintenance of luminaires is preserved, as all configured luminaire information is *stored in the cloud *using Service tag app.

     

    The Service tag dashboard allows you to manage subscriptions for late stage configuration.

    This dashboard is applicable to those customers who have a service contract for Service tag with Signify.

    Furthermore, by having a subscription, you are able to reprint labels for luminaire specific settings.

    Already have a Service tag account? Sign in

    Success stories

    Doetinchem, the Netherlands 


    As a future thinking municipality, the city of Doetinchem is always open to test new innovations brought to the market and discover new ways to improve their operations. And this time Rob Crop, Policy Officer outdoor lighting at the Municpilaity of Doetinchem, wanted to learn more about the value, the Philips Service tag can bring to the city, and how it can help their installer partner, Zuit install luminaires faster, do quicker troubleshooting and spare part identification and even programming on the spot.

     

    Watch the video and learn how the Service tag has been helping the city of Doetinchem improve their operations .

    Veenendaal, the Netherlands

     

    Jan Zandbergen, a leading producer of high-quality meat, was looking for ways to optimize maintenance operations and keep better tracks of their lighting assets at their new production facility. For this reason, their lighting partner, TechTron Group recommended to install the latest Philips luminaires equipped with the Philips Service tag QR code. See how Service tag's been helping making installation and maintenance operations more efficient and keep downtime in the production area to the minimum.

    Philips-Service-tag for industrial applications

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