Service tag | Philips lighting

Philips Service tag

Philips Service tag is a unique QR-based identification system that makes each luminaire uniquely identifiable and provides maintenance, installation and spare part information applicable to the individual luminaire. By scanning the QR codes on all next generation Philips luminaires, poles and packaging, you have easy access to product configuration information, enabling you to save valuable time and prevent errors.

How does it deliver value?

The Philips Service tag application enables smoother maintenance and installation by:

Providing access to critical lighting component information where and when you need it. By simply scanning the QR code on a luminaire, you can view relevant troubleshooting information
Providing relevant luminaire configuration information and identifying spare parts needed
Allowing digital spare parts such as LED drivers to be programmed to factory settings using Near Field Communication (NFC) technology
Enabling you to create your own digital library of lighting assets installed

service tag inforgraphic philips lighting

Late Stage Configuration

Late Stage Configuration delivers a flexible on-demand configuration and installation as feature to Philips Prof. Outdoor Luminaires in Europe.
As the pre-defined factory settings are open for customization, it brings customer flexibility to configure the luminaire right at the venue to fit the best lighting requirements.

Customer benefits:

No ordering complexity and logistic constraints coming with the diversity of led versions.
Flexibility to tune luminaires to get the best ratio between lighting requirements and energy savings.
Maintenance of luminaires is preserved, as all configured luminaire information is *stored in the cloud *using Service Tag app.

The Service tag dashboard allows you to manage subscriptions for late stage configuration.

This dashboard is applicable to those customers who have a service contract for Service tag with Signify.

Furthermore, by having a subscription, you are able to reprint labels for luminaire specific settings.

Already have a Service tag account? Sign in

Service tag in action!

See how Service tag offers an easy solution to situations that have caused big difficulties in the past.

Q&A

How much does Service tag cost?
How much does Service tag cost?

We want to be your preferred partner and support you in all your lighting operations. That includes providing you with easy access to relevant information, such as exact product versions and spare parts availability. There is therefore no charge for professional users to download and use the Philips Service tag app.
Which products are equipped with Service tag?
Which products are equipped with Service tag?

We are gradually implementing Service tag in our professional luminaires worldwide and building an information database to serve you better. The key professional LED ranges (both indoor and outdoor) are already available in the European, North American and South-American regions. Check for the Service tag on the boxes!
I would like to put digital information about luminaires in an asset management database. Is that possible?
I would like to put digital information about luminaires in an asset management database. Is that possible?

Yes, it is. Please engage with your local Signify representative to discuss the possibilities for moving luminaire data and location details into applications like Interact City workflow app for example.
We sometimes need to fix a broken luminaire in just 24 hours, so we can’t wait for spare parts deliveries - can you help me with that?
We sometimes need to fix a broken luminaire in just 24 hours, so we can’t wait for spare parts deliveries - can you help me with that?

Certainly. Talk to us about our Lifecycle Services that will help with your spare parts management, and ensure you need to attend the pole only once.
I forgot to register a newly installed luminaire… Is that a problem?
I forgot to register a newly installed luminaire… Is that a problem?

Unfortunately, we can only provide digital support to registered luminaires, so you will need to register the product as soon as possible.

The standard warranty starts at the time of invoicing, but you have up to six months to register the product in the field using the Service tag app.

When you register the product in this way, we activate the cloud support for future driver programming, and the NFC programming option is then available for spare drivers.
Can I receive a notification when I register a product?
Can I receive a notification when I register a product?

Yes, you can. The Service tag app includes a ‘log’ function giving you the possibility to share information, including the products you have registered, and the spare parts shopping basket you have selected.
Who can see the spare parts list?
Who can see the spare parts list?

All registered users of the Service tag application can see the spare parts list. We believe it is our responsibility to ensure the LED luminaire can be fixed and returned to use as soon as possible.
For some products, there is a driver listed, but no option to program via NFC . Why is that?
For some products, there is a driver listed, but no option to program via NFC . Why is that?

Not all drivers can be programmed with the NFC chip; if that is the case, you will be provided with the reference number for a pre-programmed driver that you can order directly.
The spare driver is listed, but the reprogram option is greyed out?
The spare driver is listed, but the reprogram option is greyed out?

This usually means that the product has not yet been registered. Please register the product in the Philips Service tag immediately.
What is the lifetime of the Service tag stickers? Will they last as long as the luminaire?
What is the lifetime of the Service tag stickers? Will they last as long as the luminaire?

Yes, they will. The stickers have been tested under extreme conditions of moisture, UV, heat, etc. We have been using them for many years on outdoor floodlights for example, and they have proven they can withstand the test of time.
Where should I put the spare Service tag stickers that are in the product box?
Where should I put the spare Service tag stickers that are in the product box?

You can place the additional Service tag stickers in the door of the mast or on the fuse box. They will be handy when you need to carry out future maintenance.
I have re-programmed a driver myself with another tool, but it is broken. What should I do?
I have re-programmed a driver myself with another tool, but it is broken. What should I do?

The Service tag app enables you to restore a driver back to the factory settings. Unfortunately, the app cannot help if you change these factory settings.
What lumen and power data is presented in the app in case of CLO (Constant Light Output) luminaires?
What lumen and power data is presented in the app in case of CLO (Constant Light Output) luminaires?

We publish the initial lumen and power data on the product information screen.
I’ve registered luminaires and selected spare parts, but how do I export the information?
I’ve registered luminaires and selected spare parts, but how do I export the information?

You can export all information using the ‘log’ function at any time. You will then receive an email containing all the information.
What about privacy?
What about privacy?

We firmly believe in protecting the privacy of the personal data you share with us.

When you use the Service tag app, it collects data that we then process to deliver the Service tag functionalities that will improve the maintenance efficiency of luminaires, among other benefits.

For example, the app collects your geolocation data to record the location of the street light luminaires. If you do not consent to the processing of such data, certain functionalities within the app may be limited.

You may access your personal data at any time to request that it be amended, or object to the processing of your data by emailing us at privacy.lighting@signify.com
What about user registration? Who can access my personal data?
What about user registration? Who can access my personal data?

Certain functionalities of the app require an account to be set up. To get access to the functionalities, you are required to register using email address.

We make use of trusted third-parties who act its behalf to provide the necessary hardware, software, networking, storage, and/or related technology required to run the app or the services provided.

If we allow a third party to transfer your personal data outside of your geographic region, steps will be taken to protect your privacy rights through the use of contractual arrangements or other means, which will provide a comparable level of protection while the information is being processed by these trusted third parties.

We will disclose personal data only in accordance with this policy and/or when required by law.
I’ve seen other products with a QR code – are these the same thing?
I’ve seen other products with a QR code – are these the same thing?

In many senses the Service tag is truly unique. The QR code does not contain static information, such as the product description. Instead, it contains the Unique Identifier for this specific luminaire. This is a key that provides access to the whole dataset stored in the Cloud, with all granular information (date and location of production, detail and batch reference of critical components such as LEDs or drivers). This enables complete traceability of each and every product, now and in the future.
I like your NFC driver re-programming feature, but how is it different from MultiOne or other suppliers’ solutions?
I like your NFC driver re-programming feature, but how is it different from MultiOne or other suppliers’ solutions?

Several solutions exist in the market, but many of them have been designed for industrial applications (for luminaire manufacturers).

Service tag is unique in the sense that it prevents any incorrect operation: the spare driver is always re-programmed to the right settings for your specific luminaire; there is no risk of damage to an LED board because the current is too high, for example. And you don’t need to worry about saving the driver settings: they are stored in the Cloud for you.
How can I use Service tag for recessed luminaires (e.g. in offices)?
How can I use Service tag for recessed luminaires (e.g. in offices)?

During the luminaire registration process, you can group luminaires into a single group with their own group QR code. By scanning the group QR, you see all luminaires that belong to the group. This group QR can be printed and stored for instance on an electrical cabinet in an office building.
How is the location of the registered luminaire determined?
How is the location of the registered luminaire determined?

During registration of a luminaire with the Service tag app, the location of the luminaire is determined by the GPS coordinates of the mobile device. The accuracy of the GPS coordinates is determined by the accuracy of the mobile device and the environmental circumstances.
How is the location of the registered luminaire determined when the luminaire is assigned to a group?
How is the location of the registered luminaire determined when the luminaire is assigned to a group?

When you assign a luminaire to an existing group, the location of the luminaire is determined by the location of the group. This is relevant in case of indoor applications, where all luminaires will for instance be assigned to a group that can be found on an office floor or in an industry hall.
Can I change the location of a registered luminaire?
Can I change the location of a registered luminaire?

You can change the location of a registered luminaire at any time.
Can I change the location of a group?
Can I change the location of a group?

You can change the location of a group at any time. The location of the luminaires in the group will not be changed when the location of the group is changed.
Which mobile devices support the Service tag app?
Which mobile devices support the Service tag app?

The Service tag app is supported by devices running on

iOS version 9 and higher (iPhone and iPad)

Android version 4.4 and higher
Is it possible that I cannot find the Service tag app in Play Store/App Store?
Is it possible that I cannot find the Service tag app in Play Store/App Store?

The Service tag app is available in 70 countries. If the Service tag app is not listed in your local Play Store/App Store, please contact your local representative.
Can I change the language of the labels of the Service tag app?
Can I change the language of the labels of the Service tag app?

The language of the Service tag app is determined by the language of the mobile device. The default language is English. Other available languages are Dutch, French, German, Portuguese, Spanish and Swedish.

Philips Service tag Making LED maintenance operations easier and faster

Philips Service tag

How does it deliver value?

Late Stage Configuration

Service tag in action!

Q&A

Philips Service tag
Making LED maintenance
operations easier and faster