Support service delivers extra assistance and guarantees product performance for an extended period of time after installation. The exact duration depends upon the products or systems, and your specific needs. With this service, you’re assured of: 

• Cost effective repairs – Replacement parts free of charge
• Expert answers and advice when needed – Helpdesk support
• Specialist assistance – Technical diagnostic support
• Increased in-house expertise – Training

With the Lifecycle Services Maintenance contract, Philips guarantees dependable, hassle-free operation of your lighting system for an extended period of time after installation. The exact duration depends upon the system and the specific customer needs. With Maintenance support, you’re assured of:

• Cost-effective maintenance – Replacement parts free of charge
• Answers and advice whenever needed – Helpdesk support
• Pro-active, preventive maintenance – Ongoing system monitoring
• Fast repairs – Corrective maintenance
• A future-proof system – Software updates
• A smoothly functioning network – Remote support on networked controls

The Lifecycle Services Performance contract goes one step further than the Support contract, and a leap beyond standard lighting contracts. It guarantees that you – and your customer – can count on optimal performance of the lighting application – if desired, even beyond the product lifetime! All the elements in our Maintenance contract can be combined with the Performance contract, which additionally includes pro-active system adjustments and upgrades as needed to ensure continuous – if not improved – light performance and energy savings for the complete term of the contract. With Performance support, you’re assured of:

• Unremitting light quality – Guaranteed light functionality beyond product lifetime
• Ongoing energy reduction – Free-of-charge upgrades as needed
• The fastest assistance possible – Expedited service response time
• Segment-specific fine-tuning as needed

NOTE: Certain services may not be available in all countries. Please check with your local Philips representative.