At Philips Horticulture LED Solutions we focus on providing both high quality solutions and services. To maintain these high standards and keep our growers happy, it’s important that we follow a clear and efficient after-sales process. As a partner you play a key role here, by collecting information and communicating with our growers about quality issues.
We have recently made a few changes in how complaints are handled to make this process more efficient and consistent. Our main goal in implementing these improvement steps is to provide an effective solution for the end-user as quickly as possible. Please follow the following process when you receive a customer complaint.