We use standardized ways of working to ensure that the parts and products we source from our suppliers are consistently of excellent quality.

Supplier Quality Manual

 

The standardized ways of working adopted by Philips Lighting are derived from industry best practices and based on seven principles .They are defined in the Philips Lighting Supplier Quality Manual.

 

It is mandatory for suppliers to adhere to the ways of working defined in the Philips Lighting Supplier Quality Manual. The Supplier Quality Manual defines Seven Principles that govern our relationship with suppliers with regard to quality:

 

  • We select our suppliers on the basis of their competences and competitiveness during qualification audits. Quality systems must be in place from the beginning of our relationship.
  • We involve our suppliers at an early stage in our development processes, making optimum use of the competencies and innovative capability on both sides.
  • We clearly define our product specifications and quality standards and measure our suppliers’ compliance with these requirements.
  • Products and components are released and changes are controlled using industry best practices.
  • We regularly evaluate supply base performance in order to drive further improvement.
  • We work closely together with our suppliers to prevent quality-related incidents and use state-of-the-art methods and procedures to do so.
  • Where necessary, we support our suppliers in the application of standards and encourage and support the use of quality tools to improve the performance of their processes.
  • We involve our suppliers in Philips Sustainability Programs, for example relating to Hazard Substance Compliancy and Conflict Minerals.
 

 

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Product, Part and Process Release

 

There is a strong focus on preventing problems rather than correcting them. This is reflected in our structured approach to the selection and qualification of suppliers, the early engagement of suppliers in development projects, and the use of industry standards such as PPAP/APQP (Production Part Approval Process/Advanced Product Quality Planning) to release parts and products for production.

 

Where applicable, Philips Lighting will take the lead and share with suppliers the customer’s requirements in respect of design, environmental performance, reliability, and quality. The approach to parts release and product release and the amount of evidence required are tailored to the level of risk associated with the part or product.

 

We help suppliers to build up step by step the different PPAP deliverables required for successful parts release with the help of Advanced Product Quality Planning (APQP). The focus is on delivering documentation as evidence that the supplier has understood Philips’ requirements and that the parts or products can be made reproducibly and without interruption.


The Philips PPAP and APQP approaches are based on the automotive industry standard (AIAG) but have been customized to take account of the diversity of the product portfolio, risks and volumes − across different businesses and segments within Philips Lighting.


Standard templates are available for use by the supplier.

 

 

Where applicable, Philips Lighting will take the lead and share with suppliers the customer’s requirements in respect of design, environmental performance, reliability, and quality. The approach to parts release and product release and the amount of evidence required are tailored to the level of risk associated with the part or product.

 

We help suppliers to build up step by step the different PPAP deliverables required for successful parts release with the help of Advanced Product Quality Planning (APQP). The focus is on delivering documentation as evidence that the supplier has understood Philips’ requirements and that the parts or products can be made reproducibly and without interruption.

 


The Philips PPAP and APQP approaches are based on the automotive industry standard (AIAG) but have been customized to take account of the diversity of the product portfolio, risks and volumes − across different businesses and segments within Philips Lighting.

 

Standard templates are available for use by the supplier.

Where applicable, Philips Lighting will take the lead and share with suppliers the customer’s requirements in respect of design, environmental performance, reliability, and quality. The approach to parts release and product release and the amount of evidence required are tailored to the level of risk associated with the part or product.

 

We help suppliers to build up step by step the different PPAP deliverables required for successful parts release with the help of Advanced Product Quality Planning (APQP). The focus is on delivering documentation as evidence that the supplier has understood Philips’ requirements and that the parts or products can be made reproducibly and without interruption.

 


The Philips PPAP and APQP approaches are based on the automotive industry standard (AIAG) but have been customized to take account of the diversity of the product portfolio, risks and volumes − across different businesses and segments within Philips Lighting.

 

Standard templates are available for use by the supplier.

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Problem Solving

 

We have methods in place to detect at an early stage when prevention has failed and we work closely together with our suppliers to correct any problems and to minimize the impact on our customers. The use of 8D problem solving is mandatory for suppliers in these cases.

 

We have methods in place to detect at an early stage when prevention has failed and we work closely together with our suppliers to correct any problems and to minimize the impact on our customers. The use of 8D problem solving is mandatory for suppliers in these cases.

 

 

Where applicable, Philips Lighting will take the lead and share with suppliers the customer’s requirements in respect of design, environmental performance, reliability, and quality. The approach to parts release and product release and the amount of evidence required are tailored to the level of risk associated with the part or product.

 

We help suppliers to build up step by step the different PPAP deliverables required for successful parts release with the help of Advanced Product Quality Planning (APQP). The focus is on delivering documentation as evidence that the supplier has understood Philips’ requirements and that the parts or products can be made reproducibly and without interruption.

 


The Philips PPAP and APQP approaches are based on the automotive industry standard (AIAG) but have been customized to take account of the diversity of the product portfolio, risks and volumes − across different businesses and segments within Philips Lighting.

 

Standard templates are available for use by the supplier.

Where applicable, Philips Lighting will take the lead and share with suppliers the customer’s requirements in respect of design, environmental performance, reliability, and quality. The approach to parts release and product release and the amount of evidence required are tailored to the level of risk associated with the part or product.

 

We help suppliers to build up step by step the different PPAP deliverables required for successful parts release with the help of Advanced Product Quality Planning (APQP). The focus is on delivering documentation as evidence that the supplier has understood Philips’ requirements and that the parts or products can be made reproducibly and without interruption.

 


The Philips PPAP and APQP approaches are based on the automotive industry standard (AIAG) but have been customized to take account of the diversity of the product portfolio, risks and volumes − across different businesses and segments within Philips Lighting.

 

Standard templates are available for use by the supplier.

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Supplier Development

 

Philips Lighting strives continuously to improve its supply base. We have a supplier development program in place to help suppliers raise their performance. Through dedicated activities, training courses and on-site audits and support we help to improve suppliers’ quality and efficiency.

 

Our supplier development activities help suppliers to consistently deliver good-quality products at best cost and with a high level of delivery reliability. The program consists of two pillars: one pillar focuses on Lean implementation at the supplier’s site and identifying related savings, while the other focuses on helping the supplier to improve its quality capabilities.

 

 

We help suppliers to build up step by step the different PPAP deliverables required for successful parts release with the help of Advanced Product Quality Planning (APQP). The focus is on delivering documentation as evidence that the supplier has understood Philips’ requirements and that the parts or products can be made reproducibly and without interruption.

 


The Philips PPAP and APQP approaches are based on the automotive industry standard (AIAG) but have been customized to take account of the diversity of the product portfolio, risks and volumes − across different businesses and segments within Philips Lighting.

 

Standard templates are available for use by the supplier.

Where applicable, Philips Lighting will take the lead and share with suppliers the customer’s requirements in respect of design, environmental performance, reliability, and quality. The approach to parts release and product release and the amount of evidence required are tailored to the level of risk associated with the part or product.

 

We help suppliers to build up step by step the different PPAP deliverables required for successful parts release with the help of Advanced Product Quality Planning (APQP). The focus is on delivering documentation as evidence that the supplier has understood Philips’ requirements and that the parts or products can be made reproducibly and without interruption.

 


The Philips PPAP and APQP approaches are based on the automotive industry standard (AIAG) but have been customized to take account of the diversity of the product portfolio, risks and volumes − across different businesses and segments within Philips Lighting.

 

Standard templates are available for use by the supplier.

Read moreShow less
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